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Bangladesh Mongolia
Монгол ENGLISH
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Currency and Language

Mongolia Mongolian
Монгол ENGLISH

Hi. How can we help you?

What information do I need to provide when contacting customer service regarding the KHAN App?

Before contacting us via Live Chat, please try uninstalling and reinstalling the app. If this does not resolve the issue, please contact our 24/7 customer service team and provide the following information:

Username
IP address
Current location
Mobile network operator
Android device model
Are you using Wi-Fi or mobile data?
A screenshot of the device information from the “About Phone” or “About Device” section
A screenshot of the issue or error message
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Related Topics:

Biometric Login (Fingerprint & Face ID)
How do I register an account with Khan?
Can I have more than one account on Khan?
How do I register an account with khan?
Can I use the Khan APP/Mobile Site with my existing username and password?
Why can’t I login to my account?
Can I change my username?
Can I have more than one account with khan?
What should I do if I forget my password?
What should I do if I forget my password?
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