Hi. How can we help you?

Step 1: Please send the following information to support.pk@khan.live with the subject line ‘Request To Change Email Address/Phone Number/Both’:

To change email address:
Username
Full name
Date of birth
Phone number
Amount of last deposit
Amount of last withdrawal
Current balance
Reason for change
Old email address
New email address

To change phone number:
Username
Full name
Date of birth
Email address
Amount of last deposit
Amount of last withdrawal
Current balance
Reason for change
Old phone number
New phone number

Change the following:
Username
Full name
Date of birth
Amount of last income transaction
Amount of last expense transaction
Current balance
Reason for change
Old phone number
New phone number
Old email address
New email address
Please note: If you wish to change your email address, please send a request specifying the new email address from your currently registered email address (the new email address must not have been previously registered with Khan).

Step 2: Please contact our customer service team (available 24/7) to submit a request for the change.

Step 3: A telephone verification process will be conducted. (Please note that verification via phone call is required; when submitting your request, kindly provide your contact number and a convenient time for the call.)

Step 4: Once the documents have been reviewed and the telephone verification process is complete, a notification regarding the approval of your request will be sent to your new email address.

Please note: Account information cannot be changed more than three times. Personal details such as username, full name, date of birth, and cardholder name cannot be modified. This policy is in place to ensure the security of your account. Please keep your account information up to date.